FAQ
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
How do I start a return?
Simply contact our customer support team at hello@theshradersisters.com and provide your order number. Our team will guide you through the return process.
Do I need approval before returning an item?
Yes. Returns must be approved before being sent. Unauthorized returns cannot be accepted.
What condition must returned items be in?
Items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with all tags attached
- Returned with all original liners attached
Can I return worn or used items?
Unfortunately, no. Items showing signs of wear, washing, use, or damage may not qualify for a refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Are customs fees refundable?
Customers are responsible for any return shipping fees and applicable customs charges when returning items due to a change of mind or exchange request.
Where do I return my order?
Once your return is approved, our team will provide the correct return address and detailed instructions.
Can I exchange an item?
Yes. The fastest way to exchange an item is to return your current item and place a new order for the desired product.
Refunds
How long does it take to process my refund?
Once your return arrives at our warehouse, we inspect and process it within 2–4 business days.
When will I receive my refund?
After approval, refunds typically appear in your account within 3–5 business days, depending on your bank or payment provider.
What if I haven't received my refund?
If more than 15 business days have passed since your return was approved, please contact us at hello@theshradersisters.com.
Will I receive a full refund?
Approved returns that meet all return requirements are eligible for a full refund to the original payment method.
Damaged, Defective, or Incorrect Items
What should I do if my order arrives damaged?
Please contact us immediately and include clear photos of the issue. We'll review your case and work to resolve it as quickly as possible.
What if I receive the wrong item?
Contact our support team within 30 days of delivery. We'll arrange a suitable solution.
Who pays return shipping for damaged or incorrect items?
We cover return shipping costs when the item arrives damaged, defective, or incorrect.
How quickly should I report a problem?
We recommend contacting us as soon as possible after receiving your order.
Payments & Security
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
Additional payment options may be available during checkout depending on your location.
Is my payment information secure?
Yes. All payments are processed through secure encrypted payment systems designed to protect your personal and financial information.
Will I receive an order confirmation?
Yes. You'll receive an order confirmation email immediately after your purchase is completed.
Privacy & Data Protection
What personal information do you collect?
We may collect information such as your name, email address, phone number, shipping address, billing address, and order information.
Why do you collect my information?
We use your information to:
- Process orders
- Provide customer support
- Deliver products
- Improve our services
- Prevent fraud
- Communicate important updates
Do you share my personal information?
We only share information with trusted service providers when necessary to process payments, fulfill orders, provide customer support, and operate our business.
Do you use cookies?
Yes. Cookies help improve website performance, remember preferences, and provide a better shopping experience.
Can I request deletion of my personal information?
Yes. Depending on applicable laws, you may request access, correction, or deletion of your personal information by contacting us.
How do I unsubscribe from marketing emails?
Every marketing email contains an unsubscribe link that allows you to opt out at any time.
Orders & Shipping
Where do you ship from?
All orders are shipped directly from our fulfillment warehouse in Asia to ensure efficient processing and delivery.
How long does shipping take?
We offer free shipping across the United States. Most orders arrive within 5–8 business days after dispatch.
How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday) before shipment.
What is your order cut-off time?
Orders placed before 5:00 PM EST are processed the same business day. Orders placed after this time will be processed on the next business day.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email. You can use this tracking number on our tracking page to monitor your shipment.
Which shipping carriers do you use?
We work with trusted carriers including USPS, UPS, DHL, and FedEx.
Why hasn't my tracking updated?
Tracking updates may occasionally take 24–72 hours to appear after shipment. If your tracking has not updated after several days, please contact our support team.
Can customs delays affect delivery times?
Yes. While uncommon, customs inspections or international transit delays may occasionally affect delivery times. These situations are outside of our control.
Do you ship on weekends?
No. Orders are processed and shipped Monday through Friday only.
About The Shrader Sisters
What is The Shrader Sisters?
The Shrader Sisters is a fashion brand focused on timeless, versatile clothing designed to help individuals express themselves with confidence, comfort, and effortless style.
What makes your collections unique?
We focus on thoughtfully selected pieces that balance comfort, quality, and timeless design rather than chasing short-lived fashion trends.
What is your mission?
Our mission is to create clothing that empowers individuality, confidence, comfort, and self-expression.
Do you prioritize quality?
Absolutely. We carefully select fabrics, materials, and designs that combine durability, comfort, and style.
Stay Connected
Do you have social media accounts?
Yes. Follow The Shrader Sisters on social media for new arrivals, styling inspiration, exclusive updates, and behind-the-scenes content.
Facebook:
Facebook
Instagram:
Instagram
Contact Us
How can I contact customer support?
Email: hello@theshradersisters.com
What are your customer service hours?
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
How quickly do you respond?
Most inquiries receive a response within 1 business day.