Return & Refund Policy
At The Shrader Sisters, we want you to feel completely confident in your purchase. If for any reason your order isn’t quite right, we’re here to help.
Order Cancellation
Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been prepared, packed, or shipped, we’re unfortunately unable to cancel it.
Return Window
We accept returns within 30 days of delivery.
Return Conditions
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- Sale items are final sale and cannot be returned
- Items should be returned in their original packaging whenever possible
- For hygiene reasons, underwear, lingerie, and swimwear cannot be returned
How to Request a Return
To start a return, please contact our customer support team and include your order number.
Customer Support:
support@theshradersisters.com
Once your request has been reviewed, we’ll provide the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, your refund will be processed within 14 business days to the original payment method used at checkout.
If you haven’t received your refund after this timeframe, please contact us at:
Shipping Information
Orders are typically delivered within 5–9 business days depending on your location.
Contact
For any questions regarding returns, refunds, or your order, please contact:
