Terms & Conditions

Customer Support

Customer Support Email:
support@theshradersisters.com

Online Store:
theshradersisters.com

1. Scope

These Terms & Conditions apply to all orders placed through theshradersisters.com.

By placing an order on our website, you agree to the terms outlined below.

2. Products

The Shrader Sisters offers women’s clothing and accessories thoughtfully selected for comfort, style, and everyday elegance.

Product images and descriptions are provided as accurately as possible. Please note that slight variations in color may occur due to individual screen settings.

All orders are subject to product availability.

3. Pricing & Payments

All prices displayed on our website are listed in U.S. Dollars (USD).

Applicable taxes are calculated at checkout where required.

We do not charge additional import or customs fees.

We accept secure payments through the payment methods available at checkout.

4. Shipping

We currently ship across the United States.

Estimated delivery time: 5–9 business days
Processing time: 1 business day

While we always do our best to ensure timely delivery, shipping delays caused by carriers are outside of our control.

5. Returns & Refunds

Customers may return eligible items within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Sale items are final sale and cannot be returned

  • Items should be returned in their original packaging whenever possible

  • Due to hygiene reasons, underwear, lingerie, and swimwear cannot be returned

6. Return Process

To request a return, please contact our customer support team and include your order number.

Customer Support Email:
support@theshradersisters.com

Once approved, we will provide the return instructions.

7. Refunds

Once your return has been received and inspected:

  • Refunds are processed within 14 business days

  • Refunds are issued to the original payment method used at checkout

Return shipping costs are the responsibility of the customer.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue.

We will gladly offer a replacement or refund where applicable.

9. Liability

The Shrader Sisters is not responsible for indirect or incidental damages resulting from the use of our products or website, except where required by applicable consumer protection laws.

10. Applicable Law

These Terms & Conditions are governed by the applicable laws of the United States for orders placed through theshradersisters.com.

Promotion

THIS IS WHERE IT ALL STARTED

A folding table.
A rack of dresses.
Saturday mornings at the Sarasota Farmers Market.

No investors. No storefront. Just two sisters who believed women deserved clothing that felt elegant, comfortable, and easy to wear.

Fourteen years ago, we spent weekends in the Florida heat arranging collections by hand and helping women find pieces they truly felt good in.

Some customers returned every Saturday. Others brought their daughters and friends the following weekend.

Slowly, one small table at the Sarasota Farmers Market became The Shrader Sisters Sarasota.